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Unable to make NW Extra payment via card?


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Posted
  • Location: Runcorn, Cheshire
  • Weather Preferences: Snowy winters, hot, sunny springs and summers.
  • Location: Runcorn, Cheshire

Hi Paul.

Trying to purchase the Net Weather Extra subscription (the lite one) for £6.49 as a one off payment using my dad's credit card. Not used card before, usually we use PayPal. He has money in his account and everything is correct.

We submit all the details and the end result is always this message, any help would be great, cheers!

Declined. Sorry, this transaction has been declined by your card issuer. No other information was passed to WorldPay as part of your confidentiality agreement with your card issuer. You may wish to try another card.

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Posted
  • Location: Aviemore
  • Location: Aviemore

Unfortunately that's not something we can help as Worldpay deal with all of the payment processing for us, and we have no access to information on payments being declined etc.

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Posted
  • Location: Runcorn, Cheshire
  • Weather Preferences: Snowy winters, hot, sunny springs and summers.
  • Location: Runcorn, Cheshire

Unfortunately that's not something we can help as Worldpay deal with all of the payment processing for us, and we have no access to information on payments being declined etc.

Ah damn, really wanted the radar & NMM for this cold spell too.

Thanks Paul, I'll see what I can do. :(

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Posted
  • Location: Crewe, Cheshire
  • Weather Preferences: Snow, storms and other extremes
  • Location: Crewe, Cheshire

Just paid for a 1 month full subscription......didn't know there was so many extra parameters available on the GFS! Just need the snow now dry.png

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Posted
  • Location: Bolton, Lancashire
  • Location: Bolton, Lancashire

Just paid for a 1 month full subscription......didn't know there was so many extra parameters available on the GFS! Just need the snow now dry.png

Just subscribed to nw-lite. Fantastic value.

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Posted
  • Location: Crewe, Cheshire
  • Weather Preferences: Snow, storms and other extremes
  • Location: Crewe, Cheshire

Thanks both smile.png

Given the great convective parameters available I may even subscribe again come the end of the month period!

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Posted
  • Location: Wigan 259 ft ASL where it always rains
  • Weather Preferences: Hot Sun ,Snow and Cold
  • Location: Wigan 259 ft ASL where it always rains

I've just had the exact same problem as BT, i havejust had an automated message from my bank which then confirmed the payment had gone through, however i am unable to log in..i have emailed the netweather support but have not yet recieved a reply , and i wanted it for this afternoons possible snow vent

Edited by Spurry
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Posted
  • Location: Wigan 259 ft ASL where it always rains
  • Weather Preferences: Hot Sun ,Snow and Cold
  • Location: Wigan 259 ft ASL where it always rains

i've tried again with a different card and it has worked this time , i hope i haven't susbcribed twice!!

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Posted
  • Location: Wigan 259 ft ASL where it always rains
  • Weather Preferences: Hot Sun ,Snow and Cold
  • Location: Wigan 259 ft ASL where it always rains

I've replied to your ticket just now, but yes just to confirm that the only payment which went through was the second one you made smile.png

Thanks Paul

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