Well hope everyone managed to get it sorted, I was lucky as ba pulled through on every step for me, even in light of the disaster, feel for those not so lucky!! Currently sat on a plane in Los Angeles awaiting take off to get to Dallas for midday! My contact number is +447912137703.... also, if anyone needs them I have a few t-mobile sims with unlimited data and calls on (my friend is Los Angeles worked for them)... they may or may not work but they should as they are 'special' sims ;-) (handy if your phones unlocked unlike mine so I cannot use them!